How to Generate and Share a HAR File

Written By Team BugSmash

Last updated About 1 month ago

If you're experiencing an issue in BugSmash, our support team may ask you to share a HAR file.

A HAR (HTTP Archive) file records your browser activity while you reproduce the issue. It helps us identify what's happening behind the scenes and resolve problems faster.

Note: A HAR file may contain details about the pages you visited while recording. We recommend recording only the steps needed to reproduce the issue.

Before You Begin

Before generating a HAR file:

  • Open the BugSmash page where you're experiencing the issue.

  • Close any unnecessary browser tabs.

  • Make sure you're signed in to your BugSmash account.

Generate a HAR File in Google Chrome

  1. Open the BugSmash page where you're experiencing the issue.

  2. Press F12 (Windows) or Option + Command + I (Mac) to open Chrome Developer Tools.

  3. Click the Network tab.

  4. Make sure the Record button (🔴) is red. If it's grey, click it once to start recording.

  5. Enable the Preserve log checkbox.

  6. Refresh the page.

  7. Repeat the issue you're experiencing.

  8. Once you've reproduced the issue, click the Export HAR (⬇️) button at the top of the Network tab.

  9. Save and share the HAR file with the support team

Tip: If you don't see any activity in the Network tab, refresh the page after enabling recording.

Generate a HAR File in Microsoft Edge

  1. Open the BugSmash page where you're experiencing the issue.

  2. Press F12 or Ctrl + Shift + I to open Developer Tools.

  3. Open the Network tab.

  4. Make sure recording is enabled.

  5. Enable Preserve log.

  6. Refresh the page.

  7. Repeat the issue.

  8. Click the Export HAR button.

  9. Save the HAR file.

Generate a HAR File in Mozilla Firefox

  1. Open the BugSmash page where you're experiencing the issue.

  2. Press F12 or Ctrl + Shift + I.

  3. Open the Network tab.

  4. Refresh the page.

  5. Repeat the issue.

  6. Right-click anywhere inside the Network requests list.

  7. Select Save All As HAR.

  8. Save the file.

Generate a HAR File in Safari

Before you begin, make sure the Develop menu is enabled.

  1. Open Safari > Settings > Advanced.

  2. Enable the Show Develop menu in the menu bar.

  3. Open the BugSmash page where you're experiencing the issue.

  4. Go to Develop > Show Web Inspector.

  5. Open the Network tab.

  6. Refresh the page.

  7. Repeat the issue.

  8. Export the HAR file from the Network tab.

Share the HAR File

Once you've generated the HAR file, reply to your BugSmash support conversation or email and include:

  • The HAR file

  • A brief description of the issue

  • The steps you followed before the issue occurred (if possible)

This information helps our team investigate the issue more quickly.

Need Help?

If you're having trouble generating a HAR file, don't worry. Reach out to our support team, and we'll be happy to guide you further.