Data Retention & Backups

Why it’s useful
Redundancy ensures your feedback history is never lost — even if files are accidentally deleted.

How it works
- Backups every 12 hours to geographically separate regions.
- Retained for 30 days. - Archived projects excluded from active backup to save cost.
- Permanent deletion only upon user request.

Example
> A user accidentally deletes a PDF. Support restores it within hours from encrypted backup.

Tips
- Use “Archive” instead of “Delete” whenever possible.
- Confirm data-retention timelines before onboarding large clients.