Team BugSmash

 Answers to the most common questions about BugSmash — from feedback to plans, integrations, billing, and security.

FAQ's & More

(FAQs) Below you’ll find answers to the most frequent questions teams ask when using BugSmash

Frequently Asked Questions

Even well-designed systems can hit snags.  
This guide lists the most frequent issues users face and how to solve them quickly.

Troubleshooting Guide

Whitelisting BugSmash IP Addresses

Open BugSmash

See What's New

Leave us Feedback

A complete onboarding guide for new BugSmash users — account creation, workspace setup, projects, uploads, versions, teammates, and client sharing.

Getting Started

Creating Your Account

Understanding the Structure — Workspace, Projects & Versions

Supported Media Types

Creating Your First Project

Renaming projects and files

Project Versioning

Configuring Project Settings

Edit Profile Settings — Email Notifications, Timezone, Profile Image & more

Inviting Teammates & Roles

Sharing with Guest Reviewers

Onboarding Checklist for New Users

Getting Help & Next Steps

AI Reviews (Beta)

Changing Project Thumbnail

Project Sharing — Public vs Private 

Learn every way to collect, discuss, and manage visual feedback in BugSmash — comments, annotations, private threads, guests, statuses, and notifications.

Feedback & Collaboration

Adding Comments & Feedback

Video & Audio Timestamped Feedback

Collect Feedback Privately

Allow No - Login Guest Comments

Pausing Comments for the Guest Reviewers

Setting Due Dates and Reminders

Adding Welcome Note and Onboarding Video For Reviewers

Assigning & Ownership

Comment Status 

Notifications & Alerts

Deleting And Editing Comments

Project Approvals

AI Feedback Assistant

Workspace Branding

Best-Practice Playbook

Real-World Workflow Examples

Troubleshooting Common Issues

Getting Support

Setting Up Your White Label Portal

BugSmash integrates with the tools you already use — helping you keep design feedback, QA comments, and internal tasks in perfect sync.

Integrations let you connect your feedback projects to task management and automation platforms so that every comment automatically becomes an actionable item in your team’s workflow.

Integrations

How Integrations Work in BugSmash

Slack Integration

ClickUp Integration


Jira Integration


Monday.com Integration

Asana Integration

Zapier Integration

n8n Integration

Make Integration

Webhooks (Advanced)

API Integration

BugSmash API Docs

Figma Plugin

Keep your workspace tidy by organizing projects and tracking versions.

Projects & Organization

How BugSmash Organizes Work

Using Folders to Organise Your Workspace

Filtering & Sorting Comments

Managing Versions and Iterations

Cross-Team Collaboration Inside a Project

Multi-Client Management


Filtering Projects

Project Default Settings

Automating Project Creation (for Large Agencies)

Best Practices for Staying Organized

Folder Sharing

Bulk Upload Projects — Drag and Drop Files

Project Views: Grid, List & Kanban

Guest Interface Language

Manage roles, access, and collaboration rights efficiently.

Team & Permissions

Roles Overview

Inviting Teammates

Managing Access at Project Level

Guest Access & External Reviewers

Removing Members, Collaborators And Guest Reviewers

Understand BugSmash plans, billing cycles, storage, add-ons, and managing your subscription or invoices.

Billing & Plans

Choosing the Right BugSmash Plan

Managing Your Subscription

Understanding Storage

Refunds & Cancellations

Common Billing Questions

Use the BugSmash browser extension and embed widgets to collect contextual feedback from any webpage or app.

Extensions & Embeds

Browser Extension

Embedding Bugsmash

Learn how BugSmash protects your data with backups and transparent status practices.