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Can't view Etsy stores
Please see my account for details, but basically, it’s not loading etsy stores.
Email invitations NOT arriving for Collaborators, Members and guests
When I invite Collaborators, Members and guests to my workspace, none of the Email invitations arrive in the inbox or the SPAM folder. I have tried many (5) different email domains over a span of a few weeks and none arrive in any inbox. Yes, I have tried "Resend invite" feature (and toast pop-up says “Invitation sent successfully)" but the email invitation message does not arrive. I used to receive them… see example here: https://cleanshot.com/share/1WWLZd8NqvGg3wR3BYTz and also with the custom domain in March. https://cleanshot.com/share/0DWDLP86rx3hF1Yf8F67
Issue Points dissaper sometimes
I realised at the moment within a website that was commented by me for the client that issue points on the screens sometimes disappear as well on some pages completley dissapeard. the comments still where shown and in the meta Screenshots the points are also visible. Think that is a bug. Perhaps you can fix this soon as this makes the process very weak. Thanks an all the best Carsten
Rate limit exceeded
Hi there, please be so kind and let me know why since yesterday, twice, I have the message "Rate limit exceeded. Please retry later." I have just one website project and not heavy at all, only few comments. Is this happening only in my case or the server is overloaded with requests? Usually how long should I wait until work again? Thank you so much for your time! Gabriel
403 Error
Hello. One of my client's sites is returning a 403 error. I have whitelisted the IP addresses through our security plugin and have spoken to my hosting platform, Siteground, and they assure me the site is not blocking Bugsmash IP addresses. They said "The program is using a script that requires a user agent to execute the script. The user agent for the program needs to be updated to Chrome 149 at least so that it is able to work." I have multiple sites on Bugsmash that are also on my Siteground server that are not returning this error so I can't figure out why just this one is. Can you help with this?
Something went wrong
I'm collecting feedback for a project at https://review.bugsmash.io/P9M2C However, when trying to add a comment to an inner page, I receive an error "Something went wrong" - I don't know why the home page works and the inner pages don't can you please help? Luke
Where to define the Mic for Screenvideo?
Hey there, I am working on a Mac (M1 2021). When I try to record a Screenvideo it only records the picture but not my mic. Is there a way to define the mic? Thanks and cheers Roland
Share link is not working.
When I share my website Bug Smash link with my client, it does not allow them to comment or view the website through the link. I uploaded a video. I uploaded a screenshot to show you what he sent me. I had the same experience when I tried using his link. It shows the pop-up to welcome the user and show them around, but then when you exit out of the pop-up, it stays darkened and does not allow movement throughout the software.
The share link is not visible
The share link is not visible when I try sharing from project view. It is visible in player mode only.
Profile Picture Does Not Update When Reassigning a Comment
When I create a comment and assign it to a person, the name updates correctly, but the profile picture remains unchanged. For example, when I change the assignment from myself to one of my employees, the employee’s name is displayed, but my profile picture is still shown. This is confusing because it can make it look as though the task is assigned to a different person than it actually is. The profile picture should always update automatically to match the person currently assigned to the comment. This issue appears directly in the annotation view when assigning or reassigning a comment on a website.
I dont see the comments added by my client
they have added the comments i see them in the file but i dont see where they pointed it this has happened a lot of times now
Share links (public & private) not working after update
When I try to share a new project in the public choice, there is no link that I can copy. In the private area: there is also no link added which I could copy. After I entered an email address to add to the list of allowed users and pressed the invite button, an error message appears in the lower right. Please see attached screenshots for more info. Cheers Roland
Menu not showing in list view
when I choose to view the projects as a list and click on one of them, the menu is not showing properly.
Blank sharing url
Hi, I’ve just uploaded a PDF project, and when I go to share it, the sharing URL and the embed URL is blank - so it would be better if sharing was only available when it’s been fully uploaded. Also, in this feedback tool, it gives the option of taking a screenshot, but I need to click on something before I take the screenshot, so it would be good if you could just upload an image.
Not moving to the comment
When I approve a comment, the right pane automatically loads the next one — which is great. The problem is I can't click that comment to jump to it. Nothing happens when I click it (see comment 21 in the screenshot). To actually open it, I have to click the back arrow next to "Reply," return to the full comments list, and click the comment from there. It would be much smoother if clicking the comment in the right pane took me straight to it.
Email notifications issue
Hi, I have notifications set up in my workspace but have only received a notification when I assigned myself to a comment, and also a summary at the end of the day. There was no notification for guest comments, and no notifications for replies in those comments even after I was assigned to them. I have confirmed and resaved my email notification settings and I have checked the spam folder on the mail server.
Issue: Pen Tool Positioning on PDFs
There seems to be a problem with the pen tool when annotating PDFs. When drawing with the pen on a PDF, the actual drawing is not displayed directly at the cursor position, but instead appears a few centimeters above it. This makes precise annotations very difficult and frustrating. Additionally, when changing the PDF view size, for example switching between a smaller and larger PDF window or resizing the view, the annotations no longer stay correctly attached to the PDF itself. The pen strokes shift and appear in different positions than where they were originally drawn. The annotations should remain locked and accurately mapped to the PDF coordinates regardless of zoom level or window resizing.
Image upload failure
I want to upload 20 jpg but the upload crashes all the time. Its frustrating…
PDF Rendering Issue
A rotated frame in a pdf (generated from Adobe InDesign) shows up black In the Preview/Comment area. Funny thing is that the preview on the Project Type Page shows it correct – thumbnails are also correct.
HTML code insertion – not working.
I had an issue where I couldn’t paste an HTML script into a reply comment in BugSmash. It constantly showed an error message saying it wasn’t possible and that an error had occurred. In the end, I unfortunately had to solve it another way.