403 Error
Hello. One of my client's sites is returning a 403 error. I have whitelisted the IP addresses through our security plugin and have spoken to my hosting platform, Siteground, and they assure me the site is not blocking Bugsmash IP addresses.
They said "The program is using a script that requires a user agent to execute the script. The user agent for the program needs to be updated to Chrome 149 at least so that it is able to work."
I have multiple sites on Bugsmash that are also on my Siteground server that are not returning this error so I can't figure out why just this one is. Can you help with this?
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Comments4
Team BugSmash
Jul 31
Hi there,
So sorry for the trouble here. Could you please share the review link with us?
I’ll get this checked with our tech team and keep you posted with a fix
You can share the link through support chat widget (bottom right corner)
April Ray
Jul 31
Yes, here it is:
https://tools.bugsmash.io/website/a25e56c2-bef4-48fb-9c3c-622d2bfd2c10?version_id=a25e56c2-c3d6-4f7f-b873-fd05ace17474
Thank you for looking into this.
Team BugSmash
Aug 1
Hi again,
Just an update - we’ve pushed a fix for the site forbidden issue. Could you please verify it on your end?
April Ray
Aug 3
Yes! That fixed it. Thank you!