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Email invitations NOT arriving for Collaborators, Members and guests

Issue

When I invite Collaborators, Members and guests to my workspace, none of the Email invitations arrive in the inbox or the SPAM folder. I have tried many (5) different email domains over a span of a few weeks and none arrive in any inbox.

Yes, I have tried "Resend invite" feature (and toast pop-up says “Invitation sent successfully)" but the email invitation message does not arrive.

I used to receive them… see example here: https://cleanshot.com/share/1WWLZd8NqvGg3wR3BYTz
and also with the custom domain in March.

https://cleanshot.com/share/0DWDLP86rx3hF1Yf8F67

Posted by EA ·
Status: Completed2 comments

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Comments2

  • EA

    •

    Sep 19

    Thanks for the fast action hotfix! The new “copy invite link” feature is actually better, so I can brand the email invite myself.

  • Team BugSmash

    Team•

    Sep 19

    Hi, can you please DM us your workspace admin email ID and your SMTP mail ID? We’ll get it checked asap!