Soution Table <table style="minWidth: 75px"><colgroup><col><col><col></colgroup><tbody><tr><td colspan="1" rowspan="1">Issue</td><td colspan="1" rowspan="1">Why it happens</td><td colspan="1" rowspan="1">Quick Fix</td></tr><tr><td colspan="1" rowspan="1">Client can’t comment</td><td colspan="1" rowspan="1">Guest comments disabled</td><td colspan="1" rowspan="1">Enable in Project → Share</td></tr><tr><td colspan="1" rowspan="1">Missing attachments</td><td colspan="1" rowspan="1">File &gt; size limit</td><td colspan="1" rowspan="1">Compress or re-upload</td></tr><tr><td colspan="1" rowspan="1">No email notifications</td><td colspan="1" rowspan="1">Blocked domain</td><td colspan="1" rowspan="1">Whitelist BugSmash emails</td></tr><tr><td colspan="1" rowspan="1">Comments misaligned on page </td><td colspan="1" rowspan="1">DOM changed </td><td colspan="1" rowspan="1">Refresh or use extension capture again</td></tr></tbody></table>

Troubleshooting Common Issues

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See What's New

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Nabil

A complete onboarding guide for new BugSmash users — account creation, workspace setup, projects, uploads, versions, teammates, and client sharing.

Getting Started

Creating Your Account

Understanding the Structure — Workspace, Projects & Versions

Creating Your First Project

Supported Media Types

Project Versionsing

Configuring Project Settings

Inviting Teammates & Roles

Sharing with Guest Reviewers

Onboarding Checklist for New Users

Getting Help & Next Steps

Ai Review Assistant

Learn every way to collect, discuss, and manage visual feedback in BugSmash — comments, annotations, private threads, guests, statuses, and notifications.

Feedback & Collaboration

Adding Comments

Video & Audio Timestamped Feedback

Private Comments 

No-login Guest Comments

Enabling / Disabling Comments

Assigning & Ownership

Comment Status Lifecycle

Notifications & Alerts

Moderation, Editing, Deleting

Direct Approvals

Ai Feedback Assistant

Workspace Branding

Best-Practice Playbook

Real-World Workflow Examples

Getting Support

BugSmash integrates with the tools you already use — helping you keep design feedback, QA comments, and internal tasks in perfect sync.

Integrations let you connect your feedback projects to task management and automation platforms so that every comment automatically becomes an actionable item in your team’s workflow.

Integrations

How Integrations Work in BugSmash

Slack Integration

ClickUp Integration


Jira Integration


Monday.com Integration

Zapier Integration

Webhooks (Advanced)

API Integration

Asana Integration

Below API document describes how you can easily use the BugSmash API to generate review link on-the-fly from any of your systems and workflows

BugSmash API Docs

Figma Plugin

Keep your workspace tidy by organizing projects and tracking versions.

Projects & Organization

How BugSmash Organizes Work

Creating and Naming Projects

Folders and Client Segmentation


Comment Search & Filter

Managing Versions and Iterations

Cross-Team Collaboration Inside a Project

Multi-Client Management


Searching, Sorting & Filtering Projects

Automating Project Creation (for Large Agencies)

Best Practices for Staying Organized

Folder Sharing

Manage roles, access, and collaboration rights efficiently.

Team & Permissions

Roles Overview

Inviting Teammates

Managing Access at Project Level

Guest Access & External Reviewers

Removing Members Safely

Permission List for Quick Reference

Understand BugSmash plans, billing cycles, storage, add-ons, and managing your subscription or invoices.

Billing & Plans

Plans Overview

Managing Your Subscription

Storage, Seats & Add-Ons


Refunds & Cancellations

Common Billing Questions

Use the BugSmash browser extension and embed widgets to collect contextual feedback from any webpage or app.

Extensions & Embeds

Browser Extension

Embedding Bugsmash

Learn how BugSmash protects your data with backups and transparent status practices.

Data Backup & Uptime

Incident Response & Transparency

Data Retention & Backups

 Answers to the most common questions about BugSmash — from feedback to plans, integrations, billing, and security.

FAQ's & More

(FAQs) Below you’ll find answers to the most frequent questions teams ask when using BugSmash

Frequently Asked Questions

Even well-designed systems can hit snags.  
This guide lists the most frequent issues users face and how to solve them quickly.

Issue	Why it happens	Quick Fix
Client can’t comment	Guest comments disabled	Enable in Project → Share
Missing attachments	File > size limit	Compress or re-upload
No email notifications	Blocked domain	Whitelist BugSmash emails
Comments misaligned on page	DOM changed	Refresh or use extension capture again